TOAST POS · Phone-Order AI · Live Monitor

Phone-Order AI · en vivo

A bilingual phone-order agent that answers in 2 rings, takes orders straight into your Toast POS, and texts customers their receipts. Runs alongside everything your team already does — your hosts keep doing what they do best, the AI just picks up when the phone is ringing during rush.

Today · Rush Window 12:00–1:30pm

12 calls answered. $382 of revenue you would have missed.

Phone-Order AI picked up 12 inbound calls today during the lunch rush — when your counter was jammed and the line was 8 deep. Every one of them placed an order. Average ticket $31.83. The AI handed off two private-event inquiries to Roxanne; the rest went straight to the kitchen.

✓ Toast POS · Synced ✓ Bilingual ES + EN ✓ Live menu · 2 items 86'd
📞 Live · Call in progress
(617) 555-•••• ES
Returning customer · 4 prior orders
AI handling: Customer ordering pickup. Confirmed 2 tacos al pastor, 1 burrito carnitas, 2 horchatas. Asking about chips and salsa add-on. ETA 12 min. Está bien todo, gracias.
Calls answered today
47
▲ 14 vs typical Tuesday
Orders → Toast
41
87% of calls = paid order
Revenue captured today
$1,304
~$31 avg ticket
Spanish-language calls
38%
Up from 0% before AI · these went to voicemail before
Today's call log
Last 7 calls · All routed to Toast · Auto-receipt sent
Time From Lang Intent Amount Status
12:47 PM
(617) 555-••••
Live · 1:24 elapsed
ES
Pickup · 2 tacos, 1 burrito
$24.40
Live
12:38 PM
(781) 555-••••
First-time caller
EN
Pickup · Burrito bowl + chips
$18.95
Bound
12:31 PM
(617) 555-••••
Office · same caller 3x/wk
EN
Catering · 35-person taco bar Thu
$840+
→ Roxanne
12:22 PM
(857) 555-••••
Returning · 12 prior
ES
Pickup · familia order, 4 platos
$58.70
Bound
12:14 PM
(617) 555-••••
New caller
EN
Asked about hours + parking
—
Info only
12:08 PM
(617) 555-••••
Returning · 6 prior
ES
Pickup · 3 tacos, agua fresca
$16.40
Bound
12:02 PM
(781) 555-••••
Birthday inquiry
EN
Private event · 18 people Sat
$420+
→ Roxanne
Live call transcript
12:47 PM · Spanish-preferred customer
Roxanne's AI ES
¡Buenas tardes, Roxanne's Taqueria! ¿En qué le puedo ayudar hoy?
Customer
Hola, quiero hacer un pedido para recoger.
Roxanne's AI ES
¡Claro que sí! ¿Qué le gustaría ordenar?
Customer
Dos tacos al pastor, un burrito de carnitas, y dos horchatas.
Roxanne's AI ES
Perfecto. ¿Quiere agregar chips y salsa? Hoy tenemos la salsa verde fresca.
Customer
Sí, chips con salsa verde.
Order ready · Sending to Toast
2 × Tacos Al Pastor   ·   $10.50
1 × Burrito Carnitas   ·   $11.95
2 × Horchata (16oz)   ·   $5.50
1 × Chips + Salsa Verde   ·   $3.95
Total + tax $33.92
Call volume · Today
When the phone actually rings
11:00
4
11:30
7
12:00
15
12:30
18
1:00
10
1:30
5
Pre-AI baseline: 60% of calls during 12:00–1:00 went to voicemail. AI now picks up all of them. The lunch rush hour alone recovers ~$200/day on a typical Tuesday.
Live menu · Toast sync
AI knows what's 86'd in real time
Tacos Al Pastor $5.25 LIVE
Tacos de Carnitas $5.25 LIVE
Tacos de Lengua $5.95 86'd
Burrito California $12.95 LIVE
Burrito Carnitas $11.95 LIVE
Tamales (red chile) $4.50 86'd
Horchata 16oz $2.75 LIVE
Agua de Jamaica $2.75 LIVE
Two items 86'd by chef this morning · AI flagged automatically · customers offered substitution.
Catering / Private event queue
Handed off to Roxanne · awaiting her call-back
12:31 PM today
35-person taco bar · Cambridge office · Thu lunch
Est. $840+ · returning corporate customer · responded "we love your al pastor"
12:02 PM today
18-person birthday party · Saturday eve
Est. $420+ · new customer · asked about kids menu
Yesterday 6:47 PM
60-person school fundraiser · in 3 weeks
Est. $1,400+ · awaiting Roxanne's quote · AI confirmed availability
3 catering inquiries today. AI qualifies, gathers requirements, and texts Roxanne a 1-line summary. She closes when she has time.

Phase 1 ships in 2 weeks. Then 9 more modules compound on top.

Phone-Order AI is module 1. See the full 10-module roadmap — review response, lapsed-guest reactivation, food-cost monitor, prep forecasting, schedule optimizer, and more. All Toast-native. All bilingual where it matters.

See all 10 modules →
Built by Ascero AI · For Roxanne's Taqueria · Toast POS-native · Demo dashboard · Not connected to live phone line or POS